Technical Support
Click here for our guide to setting up e-mail accounts in popular programs
Common problems: e-mail
Assuming you are using an e-mail program such as Microsoft Outlook and your account is configured correctly, there are two common problems:
- To ensure maximum security and protection against spam, every time your computer communicates with our e-mail server it must provide your POP3 login details. This process is called authentication, and you must ensure that your e-mail program is set to use authentication. For instructions on how to do this just click here
- Many internet service providers (the list includes Virgin, Orange and AOL) have begun to use a process called transparent proxying to force you to use their own e-mail service. If you have your own POP3 account elsewhere and are accessing it from an e-mail program such as Microsoft Outlook, transparent proxying may prevent you from accessing it. The problem can be resolved by forcing your e-mail program to use an outgoing mail server port other than the usual port 25. For instructions on how to do this click here
