Setting up e-mail authentication

To ensure maximum security and protection against spam, every time your computer communicates with our e-mail server it must provide your POP3 login details. This process is called authentication, and you must ensure that your e-mail program is set to use authentication.

Microsoft Outlook Express / Windows Mail

  1. Go to the Tools menu and select 'Accounts...'
  2. Click on the 'Mail' tab
  3. Double-click on the appropriate e-mail account from the list
  4. Click on the 'Servers' tab
  5. Tick the 'My server requires authentication' checkbox
  6. Click 'OK'

Microsoft Outlook 2003

  1. From the Tools menu select 'E-mail Accounts'
  2. Select 'View or change existing e-mail accounts' and click 'Next'
  3. Select the appropriate account from the list and click 'Change'
  4. Click on the 'More Settings...' button
  5. Select the 'Outgoing Server' tab
  6. Tick the 'My outgoing server (SMTP) requires authentication' box
  7. Select 'Use same settings as my incoming mail server'
  8. Click 'OK', the 'More Settings' window will close
  9. Click 'Next', then 'Finish'

Apple Mail v2.x

  1. From the 'Mail' menu click on 'Preferences'
  2. Select 'Accounts' from the top of the window
  3. Select 'Account Information' page
  4. Click on the 'Server Settings...' button at the bottom of the page
  5. Ensure that the 'Authentication' field is set to 'Password'
  6. Populate the User Name and Password fields as appropriate for your e-mail account
  7. Click 'OK' to return to the Accounts window
  8. Select 'Advanced' page
  9. Ensure that the Authentication field is set to 'Password'
  10. Close the Accounts window and click 'Save' when prompted

Microsoft Entourage 2004 - Mac

  1. Click on the Tools menu and select accounts
  2. Select account to change and click edit
  3. Click on 'Click here for advanced sending options'
  4. Check the 'smtp server requires authentication' box
  5. Close the windows and click 'Send/Receive'